This award is open to all hospitality businesses that are committed to offering the highest levels of customer care to each and every customer and who can demonstrate excellence in their customer service. NB. Entrants must be in the hospitality sector and this can include, pubs, bars, hotels, guest houses, restaurants and coffee shops. Judged by online entry to questions and mystery shoppers.
Bangor Business Awards 2019
Closing date for all entries 12 midnight, Monday 2nd September 2019
1). Customer Service Excellence, Hospitality Sector
Bangor FM is proud to be associated this year with the brand new Bangor Business Awards category for 2019 – Customer Service Excellence, Hospitality Sector.
Bangor always offers a warm and friendly welcome to visitors from across the world and the hospitality sector plays such an important role in promoting our town.
Bangor FM, which is based and supported by SERC, aims to promote the best of Bangor, North Down and beyond, so we hope we also play a small part in providing such a welcome!
Our listeners and social media followers are growing by the day – come join us! We’re on 107.9FM in Bangor and you can listen online at www.bangorfmradio.com. Don’t forget to follow us on Facebook and Twitter too – we’re @bangorfm.
Sponsored by: Bangor FM
2). Customer Service, Independent Retailer
Aimed at independently owned retail stores in Bangor. Shoppers are increasingly looking for a unique and ‘special’ experience from an independent retailer who can demonstrate individuality, quality service and innovative merchandising. Mystery shoppers will be looking for evidence of excellent customer service, as well as an understanding of their customer base. Judged by online entry to questions and mystery shoppers.
J Hatty & Co are delighted to be a sponsor once again this year for the Bangor Business Awards 2018. We are excited to sponsor the Customer Service, Independent Retailer category and look forward to hearing about some unique and customer-focussed Bangor retailers.
Having been involved in the business community in Bangor, and beyond, for more than 40 years, we recognise the importance of consistent best practice and in providing exceptional customer service. The customer is key to any business and the service provided is critical in making a successful business and sustaining it in todays’ challenging times.
We look forward to the Gala night and to presenting the winner and we wish all 2019 entrants, the very best of luck.
Sponsored by: J. Hatty & Co Insurance
3). Customer Service, Professional Business Services
Open to those Bangor businesses who provide a professional business service specifically; accountants, solicitors, banks, designers, PR, communications, training advisers, child-care etc. Entrants will need to explain and define their business service, how it demonstrates excellence for its clients and future plans.
First Choice Selection Services our celebrating our 25th Birthday this year and we are delighted to once again be sponsoring the Customer Service, Professional Business Services award at the Bangor Business Awards 2019
We are delighted to have the opportunity to continue to support the Business community in the Bangor and North Down area who have built a well-deserved reputation for quality customer service throughout the professional sector.
We look forward to presenting the award to the winner on the night.
Sponsored by: First Choice Selection Services
4). Customer Service, Multiple Retailer
A multiple retailer MUST have three or more stores across Northern Ireland with ONE being in Bangor. Mystery shoppers will be looking for excellence in customer service standards that enhance the shopping experience. Multiple retailers must prove that they are focused on their customer’s individual needs through their product offering, customer service and store environment. Judged by online entry to questions and mystery shoppers.
It is with great pleasure that Bloomfield Shopping Centre & Retail Park Traders Association is sponsoring the CUSTOMER SERVICE – MULTIPLE RETAILER category at the 2019 Bangor Business Awards.
Choice of traditional retailer has never been so broad or so fluid. The retail sector is changing more rapidly than ever-increasing sales platforms and access to them. However, one constant is the ability for Customer Service to positively differentiate a business from its competitors.
At Bloomfield we are constantly striving to deliver to our customers the best shopping experience possible both as a Centre and individually as Retailers. We recognise the value of customer loyalty and never take it for granted. In the current environment complacency in business can be fatal.
Great Customer Service is no fluke – it takes vision, planning, leadership, colleague buy-in and hard work so any finalist in this category really deserves recognition – congratulations to you all.
Sponsored by: Bloomfield Trader’s Association
5). Best New Business
Open to all totally new businesses (not a rebranded business) that have been trading since 1st April 2018. Entrants will need to demonstrate what the business is, how it has developed its market and customer base and give an overview of future plans.
NDDO are delighted to sponsor the Best New Business award which recognises the achievement and contribution of small business to the local economy. We love hearing about the finalists every year and the Board and Management are proud to support this very important event which celebrates the spirit of enterprise – we wish all the entrants well.
Sponsored by: North Down Development Organisation
6). Best Family Business
Open to Bangor based family businesses who have at least two generations working in the business. Entrants must have family members working in the business and must explain what the business is, the family roles and their plans for succession to ensure the continuation of the business.
As a Bangor based business, Hamilton Morris Waugh Chartered Accountants, we believe that the future of the town and its young people is dependent on the success of its local businesses. Northern Ireland economy is changing from public sector dependency to needing a strong and progressive private sector. Crucial to this change will be our traditional family run businesses who are fully committed to the local area and who with the right support and recognition can help to re-vitalise our economy and bring jobs and stability to the town. Our highly educated and skilled young people have for far too long, been forced to look outside Bangor and indeed Northern Ireland for successful careers, but we believe that the Bangor business community has the ability to grow and develop these young people. Small Family Businesses need to be given encouragement and respect for the work they achieve and Hamilton Morris Waugh believes that these Awards help to highlight their efforts.
With Hamilton Morris Waugh you can forget the stereotype! We are not another Bean Counter!
Sponsored by: Hamilton Morris Waugh
7). Business Development (Under 10) and (Over 10) employees
This award is open to small and large businesses that can demonstrate how they have achieved identifiable results and business development through such measures as, performance against targets; growth of repeat business or new business; job creation; adoption of new products or technologies.
This award acknowledges the effort, creativity and teamwork that goes into developing a business and making it a success. From business concept to managing growth, Council is pleased to support local businesses, across all sectors and to celebrate the finalists and winner of the Business Development Award for 2019.
Sponsored by: Ards and North Down Borough Council
8). Best Company to Work for
This award is aimed at those unsung hero employers who provide a secure, nurturing, engaging, inspiring and supportive environment for their employees. A company that really goes the extra mile for their staff. We want to hear about that great place to work!
As a family owned business delivering a service to the Bangor community, our ethos has always been to deliver an honest and transparent service. We’re proud to have been a support for the many families who have turned to us at their time of need.
We have been building relationships with our customers, suppliers and the local Community over the years, adapting our offering to meet changing needs.
As finalists at last years Bangor business awards, we are delighted to be supporting the Business Awards this year as category sponsor of Best Company to Work for Award.
We see it as another step in our commitment to getting to know the local community better and to raise the profile of North Down Funeral Directors & Memorial Masons. We wish all 2019 entrants, the very best of luck.
Sponsored by: North Down Funeral Directors & Memorial Masons
9). Best Marketing Initiative
Open to those businesses who have delivered a unique marketing idea that has successfully promoted their business to customers or clients. Entrants will need to explain what they did and demonstrate how it impacted on the business and how they plan to take advantage of new market opportunities.
Wilson Nesbitt Solicitors put our clients first. We meet our clients’ deadlines. Our enthusiastic, positive & experienced solicitors & staff transparently communicate with our clients. Our promotion to our market emphasises our commitment to quality service levels. The 65 Wilson Nesbitt colleagues working in Bangor are delighted to promote local marketing innovation through our support for the Best Marketing Initiative Award.
Sponsored by: Wilson Nesbitt Solicitors
10). Best Business Premises
An excellent category that wants to hear about those buildings and environments in which it’s great to work. We spend so much time in the workplace that it has to cater for the needs to staff as well as customers, plus be aesthetically pleasing both inside and out! This award will seek to reward a business premise design that is fit for purpose, exhibits all-round design and layout excellence and ultimately, suits the needs and requirements of staff, customers and the activity which takes place with the premises.
At Fetherston Clements we pride ourselves on our innovative and unique approach to estate agency. Our highly qualified team of property consultants are not only experienced and knowledgeable, but also passionate about exceeding client expectations. We have three established and strategically positioned offices creating an extensive catchment area in Bangor, Newtownards and Greater Belfast. We offer a range of property services including residential sales, lettings and new homes. We take great pride in our own offices and we know how a great work space makes for a happy workforce and an appealing place for customers to visit!
We are thrilled and delighted to be able to support Bangor Chamber of Commerce once again and be part of their fantastic gala event. We are proud to sponsor the Best Business Premises category this year and would like to wish the finalists the best of luck!
Sponsored by: Creative Commercial Interiors
11). Employee of the Year
Open to an individual who is not the owner or ‘boss’ but a team member who really gives their all for the business. A valued employee who you wouldn’t want to be without and who really works hard to grow, develop and nourish the business.
Spectator Newspapers are delighted to continue once again, as the media and print partner for the Bangor Business Awards 2019. The Employee of the Year category is a popular category and one that we can identify with as we have many key employees within Spectator Newspapers. As the local community paper our involvement in the annual awards is of great importance to us and we are pleased to support Bangor Chamber and our local businesses in this way.
Sponsored by: Spectator Newspapers
12). Best Creative Business
Open to such businesses which derive their income from their creative services. This could be in design, radio, television, video production, crafts, arts, gallery, music, yoga or any type of business that thinks outside-the-box and lets their clients discover and develop the creativity on offer either to them or for them.
Eddie Irvine Sports are thrilled to be sponsoring the Best Creative Business Award for 2019.
Great Business depends on creative people who are not afraid to take risks and push the boundaries and Bangor businesses are among some of the very best.
As Neil Gaiman states “ The world always seems brighter when you’ve just made something that wasn’t there before”.
Sponsored by: Eddie Irvine Sports
13). Best Technology based Business
This category will identify those technology based Bangor businesses who show entrepreneurship and innovation. You might be a business of designers, manufacturers, engineers, researchers, developers, web-based business and or working in the knowledge economy. This is the category for you and we want to hear about you.
Blue Monkee is delighted once again to be sponsoring the Bangor Business Awards. This year we are sponsoring a brand new awards category for Best Technology Based Business, a perfect fit for us following our recent expansion into Business Technology Solutions in Northern Ireland. Now as part of the ENHUK Group we supply & support 100s of clients right across Northern Ireland in their online systems, software & IT hardware support, Point of Sale systems, Card Processing, CCTV, Telecoms and Business Process systems.
In the world in which we live, technology is now a fundamental part of our lives and it will only continue to get more important as time goes on. This is no different Ibn the business world. Technology can allow businesses to increase productivity and efficiency while automating business processes and operations. Communication methods such as email, telecoms and messenger systems are no longer optional for businesses who wish to compete in an ever more competitive marketplace.
This award celebrates the local businesses who have gone above and beyond the norm, those who have implemented a technological solution in their product or service offering or in the systems and processes they employ to succeed in their respective sectors. The finalists and winner truly have embraced technology and they deserve a heart-felt congratulations.
Sponsored by: Blue Monkee
14). Environmental Best Practice
Has your business embraced all things ‘green’ and made changes that positively impact the business, your customers and, ultimately, the environment? This new category, seeks to find those businesses that are leading the way with their environmental procedures and decisions. If your business is working on or in any of these areas, and is making a STAND for Sustainability, this is the category for you.
Ards and North Down Borough Council is making a STAND for Sustainability and this award celebrates a business which is making a positive environmental impact. We are is pleased to be sponsoring this award which helps to make the Borough a better, more sustainable and environmentally friendly place.
Sponsored by: Ards and North Down Borough Council
15). Best Retail Person of the Year
Open to an individual from a Bangor retail outlet who will be an integral part to that business. It could be in their skills in sales, marketing, general management or a really amazing all-rounder that you can’t do without! The entrant will be able to demonstrate energy, ambition and skill that makes them the Best Retail person in Bangor!
Main Street My Street Bangor are delighted to sponsor a new category for 2019 – Best Retail Person of the Year. Open to anyone working in retail in the area – from store managers to shop floor staff, we know Bangor is brimming with enthusiastic, friendly retail staff who go the extra mile for their customers.
Sponsored by: Main Street My Street
16). Commitment to the Bangor Business Community
This award recognises and rewards a business or individual in Bangor, for their commitment and dedication to the business and the town of Bangor. * A previous winner of this award cannot be nominated for a second time *
The public are invited to nominate the business or individual and will be asked to complete three questions in order for the nomination to be considered
The absolute highlight of the awards evening and one we are always proud to present. We have seen some amazing winners over the last eighteen years, individuals who have demonstrated years of passion, commitment and dedication to the town, their business and the wider business community. We look forward to presenting the 2019 winner!
Sponsored by: Bangor Chamber of Commerce.